We are a local, family run, independent business offering a professional and personal approach to our tenants. Our aim is to ensure that renting a property is an uncomplicated stress free experience.
Our office is open from 9.00 am – 5.30 pm Monday to Saturday. We also have a 24 hour out of hours message service which is constantly monitored in case of any emergencies.
If you’re looking to rent a home we can help you not only find a property but we will guide you through every step of your journey. From start to finish we will explain the process and make your move easy.
Once you have viewed and decided on the property that you wish to rent we will put your offer to the landlord and agree in principal the terms of the let. At this point you will be required to pay a holding deposit for the equivalent amount of 1 week’s rent. The holding deposit will hold the property for you until references are completed.
We use an outside agency for our referencing. You will receive and email from them requesting your information and they will contact and deal with you directly.
Your employer and current landlord/letting agent will be contacted as well as your previous employer if you have recently changed jobs. If you are self-employed we will need to contact your accountant.
In order to speed up the referencing process, please could you make the above individuals aware that you intend to use them for a reference and to expect a call to validate the information you have provided us with.
If you fail the application process a guarantor may be needed in order to still be able to secure the property (subject to the Landlords approval).
Please note that the guarantor will have to pass a similar application process in order for the let to go ahead and also the guarantor must earn the equivalent of 3 times the yearly sum of the rent to be considered for the tenancy.
The tenant must make the guarantor aware that they will stand as guarantor for the duration that you live at the property and not just for the initial tenancy agreement. They will also need to sign the contract as well as any renewal contracts.
Once you have passed the credit checks and referencing, we will agree the move in date with the landlord. Once the move in date has been agreed we will draw up the tenancy agreement and arrange for you to sign all of the relevant paperwork.
The first month’s rent must be paid in full to the letting agent on or before the commencement date of the tenancy agreement. Failure to do so will result in keys being held by the agent until payment has been received.
After the first month the rent will be due every month on or before the date agreed in the tenancy agreement. Our preferred method of payment is by bank standing order.
The deposit must be paid in advance of moving into the property once the referencing process has been completed and is taken as a security to protect the landlord against any damages that could be made during the tenancy. (Please note that the deposit cannot at any time be used as a rental payment)
Subject to a final inspection of the property to confirm that there is no damage and that the property has been left clean and in a satisfactory condition, the deposit will be returned to the tenant.
Throughout the tenancy the deposit must be protected by law within a registered scheme. We register all of our tenancy deposits with DPS to make sure we are compliant and your deposit is safe at all times.
Should you provide false or misleading information and therefore fail the referencing/credit check or fail right to rent checks or you decide not to proceed with the tenancy for any reason then all holding deposit paid is non-refundable.
On the day of your move in we will meet you to hand over the keys and show you through the property. A full inventory will have already been made and you have 7 days to carefully check the report to see if there are any discrepancies and if there are please send us the photos and description by email. If we do not receive any notification within the 7 days it will be assumed that you are in agreement with the contents.